At 33ll, protecting the personal data of every player is a core operational commitment — not an afterthought. This Privacy Policy explains exactly what information we collect, why we collect it, how it is used and stored, and the rights available to you as a registered user of our platform.
Your Privacy Matters: This Privacy Policy applies to all personal data processed by 33ll in connection with your use of the platform at https://33ll.cam. By creating an account or continuing to use our Services, you acknowledge that you have read and understood this policy. If you have any questions, our support team is available 24/7 at [email protected].
33ll ("we", "us", "our", "the Platform") is committed to safeguarding the privacy and personal information of all users who access or register on https://33ll.cam. This Privacy Policy sets out, in clear and transparent terms, the basis on which any personal data we collect from you — or that you provide to us — will be processed.
This policy applies to all players registered on 33ll, including those participating in sports betting, casino games, togel (Indonesia's traditional numbers lottery), and any other gaming verticals offered on the Platform. It covers data collected through the website, mobile-optimized interfaces, and any communications you have with our customer support team.
We process personal data in accordance with internationally recognized data protection principles, including purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality. These principles guide every decision we make about how your information is handled.
For the purposes of this Privacy Policy, 33ll acts as the data controller in respect of personal data collected from users of the Platform. As data controller, we determine the purposes for which and the manner in which your personal data is processed.
If you are located in Indonesia and have questions or concerns about how your data is handled, you may contact our Data Protection contact point at:
We collect different categories of personal data depending on how you interact with the 33ll Platform. The following table outlines the categories of data we may collect and retain:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, KTP/passport number | Account registration, KYC verification, age verification |
| Contact Data | Email address, Indonesian mobile number, residential address | Account communication, security alerts, withdrawal confirmation |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga), e-wallet IDs (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history | Processing deposits/withdrawals, fraud prevention, AML compliance |
| Gaming Data | Betting history, game sessions, wager amounts, win/loss records, bonus usage | Account management, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, session duration, login timestamps | Security monitoring, fraud detection, platform optimization |
| Communication Data | Live chat transcripts, email correspondence, support ticket content | Customer service delivery, quality assurance, dispute resolution |
| Marketing Preferences | Promotional opt-in/opt-out choices, preferred communication channels | Sending relevant offers; honoring opt-out requests promptly |
Sensitive Data: 33ll does not intentionally collect sensitive personal data categories such as racial or ethnic origin, religious beliefs, health information, or political opinions. If any such data is inadvertently provided, it will not be stored or processed for any purpose.
33ll collects personal data through the following channels and mechanisms:
Data you provide directly when you register an account, complete KYC verification, make a deposit or withdrawal request, contact customer support, or respond to a survey or promotion.
Technical data collected automatically as you navigate the Platform, including through cookies, web beacons, log files, and similar tracking technologies. This data helps us understand how players use the Platform and identify potential security threats.
We may receive data about you from third-party identity verification providers, payment processors (including local Indonesian banks and e-wallet operators), fraud prevention services, and analytics partners. All third-party data sharing is governed by contractual data processing agreements that require equivalent data protection standards.
We process your personal data only for the specific, legitimate purposes described below. We do not process data for purposes beyond those originally specified without your explicit consent or a compelling legitimate interest:
Every processing activity carried out by 33ll rests on one or more of the following legal bases:
Withdrawal of Consent: To withdraw marketing consent or update your communication preferences, contact our support team at any time via live chat or at [email protected]. Opt-out requests are processed within 5 business days.
33ll does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data only in the following controlled circumstances:
We engage carefully vetted third-party service providers who process data on our behalf under binding data processing agreements. These include payment processors (local Indonesian banks and e-wallet operators), identity verification providers, cloud infrastructure partners, and customer support platform vendors. All such providers are contractually obligated to use your data solely to perform the services contracted by 33ll and to maintain appropriate security standards.
Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive limited technical and session data necessary to deliver their games to you. These providers are bound by their own data protection commitments and may not use player data for independent marketing purposes.
We may disclose your personal data to regulatory bodies, law enforcement agencies, or courts where we are legally required to do so. We will notify you of any such disclosure where legally permissible and practicable.
In the event of a merger, acquisition, or sale of all or part of 33ll's business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and the privacy terms applicable to your data under the new ownership.
No Third-Party Marketing: Your personal data is never shared with third-party advertisers or marketing agencies for their independent use. Any promotional communications you receive will come exclusively from 33ll.
As an internationally operating platform serving Indonesian players, 33ll may process and store your personal data on servers located outside Indonesia. Where data is transferred internationally, we implement appropriate safeguards to ensure that your information receives a level of protection consistent with internationally recognized data protection standards.
Safeguards we apply to international transfers include: standard contractual clauses with receiving entities, data processing agreements requiring equivalent security standards, and technical measures such as end-to-end encryption in transit and at rest. If you would like further information about the specific safeguards applied to any particular international transfer, please contact us at [email protected].
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention guidelines apply:
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | AML compliance, regulatory audit requirements |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| Gaming History | Duration of account + 3 years post-closure | Dispute resolution, responsible gaming monitoring |
| Customer Support Records | 3 years from last interaction | Quality assurance, dispute evidence |
| Marketing Preferences | Until consent is withdrawn or account is closed | Compliance with consent-based marketing rules |
| Technical / Log Data | 13 months from collection | Security monitoring, fraud detection |
After the applicable retention period expires, personal data is securely deleted or anonymized so that it can no longer be linked to an individual.
33ll implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security framework includes:
Your Role in Security: You play an important part in keeping your account secure. Always use a strong, unique password for your 33ll account, never share your login credentials, and contact support immediately if you suspect unauthorized access to your account.
As a player whose personal data is processed by 33ll, you hold a meaningful set of rights with respect to that data. We are committed to honoring these rights promptly and without undue friction:
Request a copy of the personal data 33ll holds about you, along with information about how it is processed.
Request correction of inaccurate or incomplete personal data held in your account profile.
Request deletion of your personal data where it is no longer necessary, subject to legal retention obligations.
Request that processing of your data be restricted in certain circumstances, such as while a dispute is being resolved.
Receive your personal data in a structured, machine-readable format and transmit it to another controller where technically feasible.
Object to processing based on legitimate interests, including profiling for direct marketing purposes, at any time.
To exercise any of the above rights, submit a request to [email protected] with the subject line "Data Rights Request" and include your registered email address and a brief description of your request. We will respond within 30 calendar days. Where requests are complex or numerous, we may extend this period by a further 60 days and will notify you accordingly.
Identity Verification for Rights Requests: To protect your data from unauthorized access, we may ask you to verify your identity before fulfilling a data rights request. This typically involves confirming details associated with your registered account.
The 33ll Platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain session continuity, and gather analytics data that helps us improve the Platform.
You can manage your cookie preferences through your web browser settings. Most modern browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of the 33ll Platform, including your ability to stay logged in or complete transactions.
The 33ll Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect, process, or store personal data from individuals under the age of 21. Our registration process includes age verification steps designed to prevent underage access.
If we discover, at any point, that a user is under 21 years of age, we will immediately suspend their account, delete their personal data (subject to any legal retention obligations), and return any deposited funds. If you believe a minor has registered on the Platform, please notify us immediately at [email protected].
21+ Only: If you are under 21 years of age, you are not permitted to register or use the 33ll Platform under any circumstances. Parental controls and third-party filtering tools are available to help prevent underage access to gaming websites.
33ll reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable regulations, or business operations. When material changes are made, we will notify registered players via email and/or a prominent notice on the Platform at least 7 days before the changes take effect.
The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Continued use of the Platform after the effective date of any update constitutes acceptance of the revised policy.
Previous versions of this Privacy Policy are available upon request by contacting [email protected].
If you have questions, concerns, or complaints about this Privacy Policy or the way 33ll handles your personal data, please contact us through the following channel:
We take all privacy complaints seriously and will investigate each one thoroughly. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
Related Policies: This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming page, both of which contain additional information about how we manage your account and data in specific contexts.
Six core principles that govern how 33ll collects, uses, and protects the personal data of every registered player.
All data transmitted between your browser and 33ll is protected by industry-standard SSL/TLS encryption. Your financial and identity data is always secured in transit.
Your personal data is never sold, rented, or traded to third-party advertisers. Data sharing is limited strictly to operational service providers bound by contract.
Access, correct, export, or delete your personal data at any time. Submit a data rights request to our support team and receive a response within 30 days.
We collect only the data that is genuinely necessary to deliver our services, comply with legal obligations, and keep the Platform secure. No excess data collection.
Withdraw marketing consent at any time via live chat or email. Opt-out requests are actioned within 5 business days with no impact on your account or services.
Regular independent security audits, penetration testing, and AES-256 encryption at rest ensure your stored data is protected against unauthorized access.
Our support team is available around the clock to answer any data privacy questions. You can also read our Terms & Conditions or visit our FAQ for quick answers to common questions.
33ll is committed to protecting your data. For privacy inquiries, contact us at [email protected] — we respond within 2 business days.